We will do our best to accommodate any reasonable request for a return on most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). WE DO NOT ACCEPT RETURNS ON PRE-ORDER ITEMS ONCE THEY HAVE SHIPPED. Custom orders can not be returned (i.e. Crates of Wrath, or custom engraving).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds will be less a 10% processing fee to cover costs associated with shipping and processing fees. This fee will be waived if you choose to have store credit instead of a refund to your original purchase method.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship most items to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Crates of Wrath ship free to the Continental US only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.